This learning byte will help you with the tools required to run a meeting successfully, whether you are leading it or participating. It will provide you with templates for setting up agendas and minutes and give you handy tips to follow.
You will learn to identify methods to improve communication, particularly within consultative structures in organisations.
Provides you with the skills needed to work efficiently and effectively with telephones in a customer service role or call centre environment. Once you have completed this byte you will be better equipped to demonstrate good telephone practice, solve problems, instruct others and manage yourself, demonstrate knowledge of products & services, work more effectively, and apply good practice to customer service.